Returns & Exchanges
At Performance Online, we want you to be completely satisfied with your high-performance apparel, which is why we offer a 30-day window for returns and exchanges on all unworn items. Ensure all original tags are attached and the garment is in its original condition to qualify for a full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
- 3.Package Your Items
Place the items in their original packaging or a secure mailer, ensuring all original tags and protective liners are intact.
- 4.Drop Off and Track
Hand your package to the designated carrier and keep your receipt; your refund or exchange will be processed within 5-7 business days of arrival.